SHIPPING AND DELIVERY POLICY

1. DELIVERY AREA

1.1 Scope: The delivery service is limited to orders placed on www.sanuscosmetic.com.tr.

1.2 Delivery Zones: The company reserves the right to deliver to specific geographic regions and announces the pricing and process information for deliveries to specific areas on the website.

2. DELIVERY PROCESS

2.1 Order Processing: After receiving your order, the processing begins. During this process, arrangements are made for preparing, packaging, and shipping the order.

2.2 Delivery Address: The customer is responsible for providing the correct and updated delivery address when placing an order. The company is not responsible for issues arising from incorrect or incomplete address information.

3. DELIVERY TIME

3.1 Standard Delivery Time: The standard delivery time applies to deliveries to a specific region on business days. The delivery time includes order processing, packaging, and the service time of the shipping company.

3.2 Delays: The delivery time may be delayed due to unexpected situations, natural disasters, strikes, or other extraordinary circumstances. In such cases, the customer will be informed.

4. SHIPPING FEE

4.1 Pricing: The shipping fee may vary depending on the delivery area, package weight, and special delivery requests. Shipping fees are communicated to the customer during the order process.

5. RECEIVING THE DELIVERY

5.1 Delivery Acceptance: The customer should check the order during delivery and report any damage or shortages to the courier. In the case of damaged or missing items during delivery, the customer should contact the company immediately.

5.2 Delivery Refusal: If the customer notices that the products are damaged during delivery, they have the right to refuse delivery and should inform the company.

6. RETURNS AND EXCHANGES

6.1 Return Procedure: If there is an issue with the received products or if the customer is not satisfied, it is possible to follow the return and exchange policy. Detailed information can be found in the “Return and Cancellation Policy” section.

7. DISCLAIMER OF RESPONSIBILITY

7.1 Delivery Responsibility: Once the products are delivered to the customer during the delivery, the company’s delivery responsibility ends, and the customer is responsible for the safety of the products.

This Shipping and Delivery Policy was last updated on February 01, 2024.